Your Cart is Empty
General Information
All orders are subject to product availability. If an item is not in stock at the time you place an order, we will notify you and refund you the total amount of your order, using your original payment method.
If you are purchasing a product that is on ‘pre-order’ the estimated date of shipping will be displayed on the product description.
Order change and cancellation policy
It is the responsibility of the customer to ensure that the correct shipping address is entered at the time of purchase.
If a mistake has been made, please send us a message from our Contact us -page immediately after you have placed your order and we will do our best to make the change or cancel for you. However, please understand that due to our fast dispatch times this isn't always possible.
Shipping process
Orders typically ship within 2 business days of receipt during non-peak times or seasons. In peak seasons please allow 2-4 business days for your order to be processed. Upon shipping, you will be notified by email with a tracking number. Reference the below charts for further information on costs and shipping times. Please note: if you place multiple orders within the same time period, we may combine them into one shipment. This only applies to orders placed with the same account, shipping address, and delivery time.
Shipping in the EU:
Free delivery:
PLEASE NOTE! Free delivery applies to the lowest cost delivery method and is visible at checkout before payment.
Shipping outside of the EU:
Returns happen. Don’t worry, we understand. That’s why we have a 14 day return policy for all products at AirTrack Nordic. Here are a few details if you’re making a return:
RULES & REGULATIONS
If you conclude your purchase is not a good fit or that you would prefer a different size, product or refund instead, we welcome you to request a return authorization following steps below. Once the below information has been received, we can then approve your return and provide you with the return slip.
Be advised that returns must be submitted within 14 days of delivery and items must be returned in their original condition. For example, this means that as much as we love dogs - products cannot be returned with dog hair (or human hair) due to allergy/sanitary reasons. If used items are returned a partial refund may be given.
HOW TO MAKE A RETURN
1) Please go to our Contact us -page and fill in all the information including your order number. Select "Return" as the subject and tell us that you want to return our order in the "Message" section.
Price of returns under 30kg (With our return label): 15 €
Price of returns over 30kg (With our return label): Contact customer service
You can also return your purchase without our return label (with your own cost), but in that case it is required to provide the tracking number for our customer service.
Return address is:
AirTrack Nordic / IP-Agency Finland Oy
C/O Posti
Soolokatu 5, 04410 Järvenpää
Finland
2) Once we have received your return request, we can review it and if it follows our policy we will provide you the return shipping label. Print the return shipping label, affix it to your package and drop it off at the courier service point! Please note that you will be responsible for paying for the shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund for the returned item, the cost of return shipping will be deducted from your refund.
3) When we receive your return package, we will process a refund within 2 weeks of receipt in accordance with our policies.