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Shipping & returns

Shipping:

  • Shipping in EU:
    • Free delivery
      • Products under 30kg - Delivery time 3-7 business days
      • Products over 30kg - Delivery time 4-8 business days
      • Express delivery (The shipping cost is based on the weight of the product)
        • 2-13kg delivery time 2-3 business days 20€
        • 14-20kg delivery time 2-3 business days 30€
        • 21-30kg delivery time 2-3 business days 40€
    • Shipping outside of the EU:
      • Delivery time 5-15 business days depending on your location

      Returns:

      We have a 14 day return policy. Any product can be returned within 14 days of receiving it no questions asked.

      To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.

      To complete your return, we require a receipt or proof of purchase.

      Refunds:

      Once the goods are returned to us in the original and unused condition, we will quality check them and process a refund. 

      Your refund will be processed, and credit will automatically be applied to your credit card or original method of payment, within a few of days of receiving your return.

      Late or missing refunds:

      If you haven’t received a refund yet and believe that it should have already arrived, contact your credit card company. It may take some time before your refund is officially posted.

      If that doesn’t solve the issue, next contact your bank. There is often processing time before a refund is posted.

      If you’ve done all of this and you still have not received your refund yet, please contact us at info(a)airtracknordic.com

      Return shipping:

      To return your product, either send it to our address at the bottom of the page, or contact us at info(a)airtracknordic.com for instructions.

      It is advisable to contact us before returning, as in most cases we are able to get much better rates for return shipping.

      You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

      Deliveries that are returned to us due to refusal to accept the delivery, or negligence to pick up the package are considered customer returns for all intents and purposes.

      Depending on where you live, the time it takes to receive your exchanged product may vary.

      Taxes:

      If the delivery address is outside the EU VAT area, some extra costs may apply.

      Location:
      Our headquarters and main warehouse are located in:

      Pavintie 2,
      01260 Vantaa,
      Finland

      Let's stay in touch!

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